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Work From Home - Chat Customer Service Consultant

Company: Wayfair
Location: Downers Grove
Posted on: March 19, 2023

Job Description:

[Retail Sales / Customer Support / Fully Remote] - Anywhere in U.S. / Great Pay + Bonus Eligible / Amazing Benefits / Wayfair supplies all equipment - As a Chat Customer Service Consultant you'll: Troubleshoot and resolve customer service inquiries while building a relationship with the customer; Provide service to customers on multiple channels (at first, Chat then Mobile Messaging and other channels) to provide assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process; Exceed customer satisfaction, efficiency metrics and issue resolution targets...Hiring Fast > >

Keywords: Wayfair, Downers Grove , Work From Home - Chat Customer Service Consultant, Hospitality & Tourism , Downers Grove, Illinois

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