Project Specialist - Customer Service

Company: PLZ Aeroscience
Location: Downers Grove
Posted on: January 27, 2023

Job Description:

PLZ Corp is the North American leader in specialty aerosol and liquid product manufacturing. The PLZ family of companies specializes in the development, manufacturing, packaging, and distribution of a comprehensive line of contract fill, branded and private-label products. We formulate, blend, fill and package more than 2,500 branded and private label products includingcleaners and polishers,industrial solvents,lubricants and degreasers,adhesives,sanitary supply disinfectants,insecticides,air fresheners, andpersonal care productsfor home and industrial use.For more information, go to www.plzcareers.com or https://youtu.be/XYNIFpLQIJY

The Project Specialist will manage, prepare and maintain accurate Customer Service Documentation including customer questionnaires, work instructions, tax certificates, and standard operating procedures. This role will need to support Customer Service needs related all customer documents.

The position interacts with customers to provide status on customer inquiries and manages the information flow with internal departments This position requires an ability to maintain organized documents, respond to complicated exchanges as well as adapt to supply challenges, demonstrate exceptional organizational skills and solve problems.

Primary responsibilities include:

• Labeling, sorting, and categorizing documents for ease of use.
  
• Working with Customer Service Directors to ensure consistency of documentation practice across the organization
  
• Shepherd complex customer inquiries through internal departments and track until completion
  
• Research customer or system documentation to identify discrepancies and follow-up with appropriate team members and departments to achieve resolution
  
• Create or modify customer or internal documents as appropriate in coordination with Customer Service Directors.
  
• Audit and reconciliation of orders per SOP's
  
• Develop tools and process to track status and progress of complex customer questionnaires
  
• Ability to provide proactive and consultative customer service that aligns with our strategy
  
• Assist with special projects when necessary including Reporting
  
  Qualifications:
  
  
  • Bachelor's degree or equivalent experience, preferably in a manufacturing environment.
    
  • SAP experience required
    
  • Experience with CRM (Dynamics, Salesforce) a plus
    
  • SharePoint, Smart sheet experience preferred.
    
  • Must demonstrate proficiency in Windows, Excel, Outlook and other MS Office applications.
    
  • Strong communication and interpersonal skills required
    
  • 2-5 years working with document control
    
    The salary range for this position is $50,000 - $60,000 / year.
    
    The hiring base salary range above represents what PLZ reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate's relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool.PLZ reserves the right to modify this information at any time, subject to applicable law.
    
    Additional Information
    
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

Keywords: PLZ Aeroscience, Downers Grove , Project Specialist - Customer Service, Hospitality & Tourism , Downers Grove, Illinois