STORE OPS SPECIALIST(CUSTOMER SERVICE)
Company: Dufresne Spencer Group
Location: Downers Grove
Posted on: September 18, 2022
Ashley HomeStore, the #1 Mattress and Furniture retailer in
North America, has an immediate opening for a Store Operations
Specialist. The ideal candidate is responsiblefor the day to day
operations of their retail location. The position provides support
to the sales organization while maintaining order integrity,
ensuring a clean book of business, and providing exceptional
OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING:
- Competitive Pay
- Generous Paid Time Off (PTO)
- Opportunity for advancement
- Medical, Dental, Vision, & Retirement Benefits
- 401k Plan
- Employee Purchase Discounts of 30% or more
- Commissions earned from selling add-on products
KEY JOB RESPONSIBILITIES:
- Providing exceptional customer service.
- Ownership of the guest experience, post-transaction. Resolving
complaints, questions, and concerns in real-time and escalating to
external departments as needed.
- Responsible for the day-to-day operations of the store and
ensuring company standards are adhered to.
- Self-audits individual performance and requests coaching as
- Maintains a clean book of business, in compliance with company
- Completes auditing and reporting on a daily basis.
- Responsible for monthly Store Operations Scorecard
- Escalates concerns relating to out of policy requests their
- Meets or exceeds individual goal for add-on sales as set by the
Store Operations Manager.
- Attends mandatory training sessions and completes training
modules in the company's LMS system.
- Occasionally, the Store Operations Specialist will be asked and
expected to perform various, miscellaneous, and non-standard duties
as required. Such duties are diversified in nature and may be
changed from time to time to meet business needs.
- High School Diploma or GED Equivalent.
- 1-2 years of customer service experience (preferred not
- Strong computer skills and Microsoft Office
- Excellent verbal and written communication skills.
- Ability to multitask without sacrificing quality of work.
Ashley HomeStore is an Equal Opportunity Employer. Ashley HomeStore
does not discriminate on the basis of race, religion, color, sex,
gender identity, sexual orientation, age, national origin, veteran
status or any other basis covered by appropriate law.
Keywords: Dufresne Spencer Group, Downers Grove , STORE OPS SPECIALIST(CUSTOMER SERVICE), Hospitality & Tourism , Downers Grove, Illinois
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