Solvents Customer Service Representative

Company: CITGO Petroleum Corporation
Location: Downers Grove
Posted on: June 25, 2022

Job Description:

Annual Vacation Incentive for Eligible Employees * Paid Vacation Time * Company-Paid Holidays * 9/80 Work Schedule Option (where applicable) * Parental Leave * Excellent 401(k) Match * Pension Plan * Company-Paid Sick Leave and Long-Term Disability * Medical, Dental, & Vision Plans; FSA and HSA options * Company-Paid Life Insurance for Active Employees * Healthy Rewards Program * Service Awards Program * Educational Assistance Plan * Dependent Children Scholarships * Reimbursement for Gym Membership * Employee Discount Programs * On-site Health Clinic * On-site Cafeteria (select locations) * On-site Credit Union and ATM (Corporate office only) * On-site Fitness Center (select locations)PLEASE NOTE ALL JOBS DO NOT QUALIFY FOR ALL PERKSRelocation Benefits are not available for this position.Employer will not sponsor visas for positionThe Customer Service Representative (CSR) is directly responsible for receiving and processing our solvent orders. The CSR will service our customer from receipt of the order through product delivery. Examples of customer interactions include: communicating status updates, pricing information, shipment delays, and credit approvals. The majority of orders are received via telephone and e-mail. Therefore, excellent verbal communication skills and accurate data entry into SAP is paramount in this role. The CSR must also maintain excellent business relationships with our customers; both internal and external. Degree:High School Diploma.The minimun number of years of job related experience required by this job is:5years.List any specialized training or unique skills required:Excellent verbal communication skills.Good Excel spreadsheet knowledge.Above average keyboard skills.Organizational skills.A valid driver's license is required. Develop and maintain excellent business relationships with co-workers, Distributors and Direct Consumers. This includes:Accept customer orders and respond to order status inquiries.Advise customer of delivery issues: late delivery, change in delivery times, run outs.Maintain inventory for select customers by reviewing their forecast needs and transferring stock if necessary.Monitor customer allocation and advise customer of status.Liaise with Transportation, Sales Representatives, Technical Service and Credit to resolve customer issues. Investigate customer disputes and provide documentation to customer and/or sales management for resolution. Share information with Sales Representatives, Supervisors, Managers, and Credit concerning an order: Prepare pre-shipment Certification of Analysis as required.Advise Credit Department of time sensitive orders for expedited credit hold release.Work with Transportation Manager and Motor Carrier or Rail Coordinators to determine if /when an order may be accepted or rescheduled as needed.Collect pertinent data on customer technical and/or product issues and determine whom should resolve, the Technical Manager and/or Sales Representative.Maintain customer profiles and recordsMaintain customer shipping instructions in SAP.Ensure appropriate shipping instructions are included on loading instructions.Maintain files containing customer orders and order documents.SAP ProcessingAccurately enter customer orders received via phone, email, fax, or EDI into SAP sales orders.Review all invoices for accuracy after Goods Issue for pricing accuracy. Correct invoices prior to sending to customer as needed.Prepare credit memo for price supports or freight demurrage.Review customer purchases and determine validity of Customer price support requests, calculate eligible amount, and prepare CM as required.Administrative Assistance for Sales RepsEnter Competitive price requests into ZCPA as requested by Sales Rep for Manager approval.Prepare price letters as requested and send to customers.Prepare and submit customer price supports for management approval.

Keywords: CITGO Petroleum Corporation, Downers Grove , Solvents Customer Service Representative, Hospitality & Tourism , Downers Grove, Illinois