Clinical Application Manager, Ambulatory

Company: Jobot
Location: Downers Grove
Posted on: January 20, 2023

Job Description:

Epic implementation in Downers Grove or Glendale, ILThis Jobot Job is hosted by: Mary LeeAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $130,000 - $145,000 per yearA bit about us:We are a University that is an established leader in healthcare education. We are looking to hire on a Clinical Application Manager, Ambulatory to provide technical leadership and guidance to a team of Clinical Specialists and Analysts that support the outpatient clinical workflows throughout the University clinics. The Clinical Application Manager, Ambulatory is required to attend Epic training to complete the respective Epic certification in one of the following areas (Kaleidoscope, Wisdom, Healthy Planet, CareEverywhere) within 4-6 months of starting the role.Why join us?

• Competitive Salary
• Two days WFH
• Great Health BenefitsJob DetailsManagement Responsibilities:
  • Manage, hire, train, and provide technical leadership and performance management to the Epic EHR team, ensuring team adheres to University and departmental policies and procedures.
  • Maintain the scope, schedule, and quality of assigned projects for specified application area or team.
  • Organize and prioritize new project requests to identify order of completion.
  • Establish clear expectations for team members, including delegating tasks at each phase of the specified project, ensuring the team meets stated deadlines, and assisting the team with resolving any obstacles they may encounter.
  • Work closely with the project director and other project managers to coordinate activities.
  • Keep the business community actively engaged in the project.
  • Advise and coach team members by providing guidance on project issues, key success factors of the project, and lessons learned.
  • Share with team members the positive effects of innovation and system capabilities.
  • Reinforce the importance of the project in partnership with executives, and project director; provide consistent communication to the project team.Core Responsibilities:
    • Actively participate in problem-solving and troubleshooting issues, implementing, and documenting solutions for team to follow. Deliver high-quality support and service to end-users.
    • Guide workflow design, build and test the system, and analyze other technical issues associated with the Epic software and other ancillary systems.
    • Maintain and manage the EHR system workflows including documenting polices, procedures, and methodologies implemented in support of changes or enhancements.
    • Serve as the liaison between organizational needs and Epic implementation staff.
    • Review and resolve support tickets submitted by the community.
    • Assist with troubleshooting and maintaining the server infrastructure that is needed to support MWU applications.
    • Hold meetings with team members and clinic leadership to review the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.
    • In consultation with the Assistant Director, Clinic Applications, plan, coordinate, and support the implementation of new systems, system modifications or the discontinuation of existing systems and related equipment.
    • Review the status of projects and issues on an ongoing basis with leadership.
    • Own integrated efforts that span multiple applications such as BCA, Cutover, ETC.
    • Maintain regular communication with Epic representatives or other EHR vendors, including participating in weekly project team meetings.
    • Collaborate with Epic representatives, EHR vendor, and end users to ensure the system meets clinics business needs regarding the project deliverables and timeline.
    • Other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      • Effective leadership skills and ability to motivate and inspire a team to deliver exceptional service
      • Technical skills-strives to continuously build knowledge, skills, accuracy, and thoroughness
      • Teamwork- contributes to building a positive team spirit
      • Must possess excellent oral/written communication skills and the ability to prioritize and complete tasks
      • The individual must be able to generate creative solutions and develop innovative approaches
      • Must possess excellent project management and organizational skillsOther Qualifications
        • Adaptability/flexibility - Demonstrated ability to be flexible with respect to changing end-user business needs.
        • Critical thinking - Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible.
        • Dependability - Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner.
        • Initiative - Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
        • Listening - Active listening skills, listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
        • Problem Solving - Ability to proactively seek out solutions by logically examining, and interpreting information from various sources to determine a problem's cause and develop a course of action to resolve the problem and prevent future occurrences.Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Keywords: Jobot, Downers Grove , Clinical Application Manager, Ambulatory, Healthcare , Downers Grove, Illinois