Customer Success Manager

Company: Sentinel Offender Services
Location: Downers Grove
Posted on: May 28, 2023

Job Description:

As a Customer Success Manager with Sentinel, you will be responsible for managing the lifecycle engagement of Sentinel customers with Sentinel products. This position will require having an understanding of assessing business needs and applying technical solutions accordingly. Gathering information from our customers will allow you to tailor our solutions to meet their needs and wishes. This position is located onsite in Downers Grove, IL with a hybrid schedule available once trained.

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  Customer experience lifecycle ownership
  
  
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  Strive to continually drive faster "time to value" and improve overall experience
  
  
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  Demonstrate direct business impact by accelerating delivery against Customer Objectives
  
  
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  Demonstrate knowledge of product suite to drive scale and efficiency internally and with customers to promote collective success
  
  
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  Ensure proper delivery, onboarding and adoption of products and services, conduct ongoing compliance
  
  
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  Discover use cases, uncover business needs, and drive increased adoption
  
  
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  Provide key customer and market insights to enable timely understanding of the market
  
  
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  Develop a clear and concise understanding of the customer needs, strategies, operational maturity, and business goals as well as those of the industry in which they function
  
  
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  Provides visibility into customer lifecycle data, insights, and recommended actions to help lead customers through their lifecycle journey
  
  
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  Conduct impactful Quarterly Business Reviews
  
  
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  Review current business goals and outcomes
  
  
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  Review lifecycle data, insights and provide recommended actions to help lead customers through the lifecycle journey
  
  
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  Review subscription licensing consumption
  
  
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  Legally authorized to work in the US without sponsorship
  
  
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  Must demonstrate a "can-do" attitude
  
  
  We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
  What you get:
  We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.
  MOTIVATED---..make IT happen!
  Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
  About Us:
  Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; and Fort Lauderdale, FL.
  If you are MOTIVATED--- you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
  If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at www.sentinel.com/careers.
  As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
  Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.
  If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.
  Job ID: 2023-3923
  Street: 2550 Warrenville Rd.

Keywords: Sentinel Offender Services, Downers Grove , Customer Success Manager, Executive , Downers Grove, Illinois