Customer Success Manager
Company: Sentinel Offender Services
Location: Downers Grove
Posted on: May 28, 2023
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Job Description:
As a Customer Success Manager with Sentinel, you will be
responsible for managing the lifecycle engagement of Sentinel
customers with Sentinel products. This position will require having
an understanding of assessing business needs and applying technical
solutions accordingly. Gathering information from our customers
will allow you to tailor our solutions to meet their needs and
wishes. This position is located onsite in Downers Grove, IL with a
hybrid schedule available once trained.
Customer experience lifecycle ownership
Strive to continually drive faster "time to value" and improve
overall experience
Demonstrate direct business impact by accelerating delivery against
Customer Objectives
Demonstrate knowledge of product suite to drive scale and
efficiency internally and with customers to promote collective
success
Ensure proper delivery, onboarding and adoption of products and
services, conduct ongoing compliance
Discover use cases, uncover business needs, and drive increased
adoption
Provide key customer and market insights to enable timely
understanding of the market
Develop a clear and concise understanding of the customer needs,
strategies, operational maturity, and business goals as well as
those of the industry in which they function
Provides visibility into customer lifecycle data, insights, and
recommended actions to help lead customers through their lifecycle
journey
Conduct impactful Quarterly Business Reviews
Review current business goals and outcomes
Review lifecycle data, insights and provide recommended actions to
help lead customers through the lifecycle journey
Review subscription licensing consumption
Legally authorized to work in the US without sponsorship
Must demonstrate a "can-do" attitude
We focus on candidates that display our "ACE" factor - Attitude,
Compassion, and Enthusiasm to deliver quality solutions with
exceptional customer service.
What you get:
We offer an energetic work environment with many corporate culture
amenities, competitive salary, and rich benefit plan including:
Medical, Dental, Vision, 401K, 529, Life Insurance, Income
Protection Short and Long-Term Disability, Medical and Child/Elder
Care, Flexible Spending Account Plans, Employee Assistance Program,
Two weeks vacation, additional paid time-off for Personal and Sick,
certification and hands-on training, and discounts for local event
entertainment and health clubs.
MOTIVATED---..make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every
year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of
IT needs - from security, to communications, to systems & networks,
to software applications, to cloud and managed services; all of
which include our staffing solutions for our clients. Since 1982,
Sentinel has grown from providing technology maintenance services
to our current standing as one of the leading IT services and
solutions provider in the US. We have aligned with many of today's
global technology leaders including Cisco, Dell, VMware and
Microsoft. Sentinel services customers both nationally and
internationally with primary support operating centers in Downers
Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit,
Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; and Fort
Lauderdale, FL.
If you are MOTIVATED--- you can make IT happen at Sentinel. Our
commitment to our employees is to create a work environment that
encourages creativity, an entrepreneurial spirit, fosters growth
through certification and hands-on training, and values a
team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to
be part of a top workplace environment - we'd like to have you join
our team. Learn more at www.sentinel.com/careers.
As part of Sentinel's employment process, candidates will be
required to complete a background check. Only those who meet the
minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity/affirmative action
employer committed to a diverse and inclusive work environment. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity or expression, national origin, age, marital
status, genetics, disability, pregnancy, veteran status or any
other basis protected by law.
If you are an individual with a disability and need assistance in
applying for a position, please contact
SentinelHR1@sentinel.com.
Job ID: 2023-3923
Street: 2550 Warrenville Rd.
Keywords: Sentinel Offender Services, Downers Grove , Customer Success Manager, Executive , Downers Grove, Illinois
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