Customer Success Manager, Fortis Sentinel Cybersecurity Services
Company: Sentinel Offender Services
Location: Downers Grove
Posted on: March 17, 2023
Job Description:
As a CSM for our Fortis Cybersecurity practice, your primary
responsibility is maintaining long-term, post-sales relationships
with existing and new customers across a wide selection of
companies and industries. Pro-actively work with customers to
ensure they continue to receive on-going value from the Sentinel
Fortis Services that they have purchased. You will focus on
relationship management to ensure that the customers serve as
positive references and continue receiving value from the Sentinel
portfolio. This position can be remote but requires onsite support
to our Downers Grove office regularly.
- Ability to ensure proper delivery, onboarding, and adoption of
products and services, conduct ongoing compliance & health
checks.
- Exceptional customer service skills to drive "time to value"
and improve customers overall experience
- Ability to communicate effectively with managers, customers and
vendors on report analysis
- Ability to execute complex, large-scale product implementations
and related change management activities to strategic accounts
- Ability to maintain a solid working relationship including
collaborative technical activities with peers
- Ability to manage the customer experience life cycle to include
quarterly business reviews and reporting
- Excellent writing and verbal communication skills required We
focus on candidates that display our "ACE" factor - Attitude,
Compassion, and Enthusiasm to deliver quality solutions with
exceptional customer service. What you get: We offer an energetic
work environment with many corporate culture amenities, competitive
salary, and rich benefit plan including: Medical, Dental, Vision,
401K, 529, Life Insurance, Income Protection Short and Long-Term
Disability, Medical and Child/Elder Care, Flexible Spending Account
Plans, Employee Assistance Program, Two weeks vacation, additional
paid time-off for Personal and Sick, certification and hands-on
training, and discounts for local event entertainment and health
clubs.
MOTIVATED---..make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every
year since 2012! About Us: Sentinel delivers solutions that can
efficiently address a range of IT needs - from security, to
communications, to systems & networks, to software applications, to
cloud and managed services; all of which include our staffing
solutions for our clients. Since 1982, Sentinel has grown from
providing technology maintenance services to our current standing
as one of the leading IT services and solutions provider in the US.
We have aligned with many of today's global technology leaders
including Cisco, Dell, VMware and Microsoft. Sentinel services
customers both nationally and internationally with primary support
operating centers in Downers Grove (HQ), Chicago, and Springfield,
IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI;
Milwaukee, WI; Denver, CO; and Fort Lauderdale, FL. - If you are
MOTIVATED--- you can make IT happen at Sentinel. Our commitment to
our employees is to create a work environment that encourages
creativity, an entrepreneurial spirit, fosters growth through
certification and hands-on training, and values a team-oriented
culture with rewards based on impact! If you share our passion
about what technology can do and want to be part of a top workplace
environment - we'd like to have you join our team. - Learn more at
www.sentinel.com/careers. As part of Sentinel's employment process,
candidates will be required to complete a background check. Only
those who meet the minimum requirements will be contacted. No phone
calls please. Sentinel is proud to be an equal
opportunity/affirmative action employer committed to a diverse and
inclusive work environment. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity or expression,
national origin, age, marital status, genetics, disability,
pregnancy, veteran status or any other basis protected by law. If
you are an individual with a disability and need assistance in
applying for a position, please contact
SentinelHR1@sentinel.com.
Keywords: Sentinel Offender Services, Downers Grove , Customer Success Manager, Fortis Sentinel Cybersecurity Services, Executive , Downers Grove, Illinois
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