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Customer Success Manager, Fortis Sentinel Cybersecurity Services

Company: Sentinel Offender Services
Location: Downers Grove
Posted on: March 17, 2023

Job Description:

As a CSM for our Fortis Cybersecurity practice, your primary responsibility is maintaining long-term, post-sales relationships with existing and new customers across a wide selection of companies and industries. Pro-actively work with customers to ensure they continue to receive on-going value from the Sentinel Fortis Services that they have purchased. You will focus on relationship management to ensure that the customers serve as positive references and continue receiving value from the Sentinel portfolio. This position can be remote but requires onsite support to our Downers Grove office regularly.

  • Ability to ensure proper delivery, onboarding, and adoption of products and services, conduct ongoing compliance & health checks.
  • Exceptional customer service skills to drive "time to value" and improve customers overall experience
  • Ability to communicate effectively with managers, customers and vendors on report analysis
  • Ability to execute complex, large-scale product implementations and related change management activities to strategic accounts
  • Ability to maintain a solid working relationship including collaborative technical activities with peers
  • Ability to manage the customer experience life cycle to include quarterly business reviews and reporting
  • Excellent writing and verbal communication skills required We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. What you get: We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.
    MOTIVATED---..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; and Fort Lauderdale, FL. - If you are MOTIVATED--- you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. - Learn more at As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact

Keywords: Sentinel Offender Services, Downers Grove , Customer Success Manager, Fortis Sentinel Cybersecurity Services, Executive , Downers Grove, Illinois

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