Manager, AR, Credit & Collections

Company: Zurn Elkay
Location: Downers Grove
Posted on: January 20, 2023

Job Description:

Manager, AR, Credit & CollectionsThe CompanyZurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions.Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you'll visit our website and learn more about Zurn Elkay at zurnelkay.com.If you're ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!

• SUMMARYFull management responsibility for collections, deduction management, credit card billing cash application, and credit memo processing; new customer onboarding process and processing customer adjustments; serves as initial point of escalation for collection resolution; credit line decisions for new and existing accounts; payment plan approval; third party account placement; create and analyze period end performance reporting and analysis.RESPONSIBILITIES
  • Primary source for collection team member escalation, training/development, and support. Conduct monthly performance reviews and monitor collector performance against established goals.
  • Drive departmental efficiency gains via front-end process improvement. Specific areas include credit card processing and deduction management.
  • Ensures timely and accurate execution of critical customer touch points including credit memo processing, new customer approvals, and cash application. Identify, implement, and monitor department efficiency opportunities.
  • Monitor third party performance and advise the Director when performance levels fall below service level agreements. This includes Billtrust for invoicing and High Radius for cash application.
  • Independent authorization to approve credit limits. Decisions require analysis of financial statements, bank / trade references, credit agency reports, trade and industry group reports, customer history (payment and management), and market conditions. Prepare recommendations for Director review on lines exceeding $50K.
  • Partnering with Sales and related departments to effectively manage risk/revenue/profitability trade-offs.
  • Independently negotiating payment plans and credit limits with customers.
  • Generate monthly performance and month end close reporting and support the annual audit.QUALIFICATIONS
    • Bachelor's degree within Accounting or Finance required.
    • 3+ years' in credit and collections required. Minimum of 2-5 years of supervisor experience required.
    • CBA, CBF, CCE or CCRA designation preferred
    • Six Sigma Green Belt/Black Belt designation preferred.
    • ERP experience required- Oracle a plus
    • Financial statement analytics
    • Problem solving through collaboration and process excellence
    • Leadership - ability to inspire engagement and achievement from team and peers.
    • Effective negotiation skills
    • Translate effort into quantifiable results
    • Provide constructive feedback to drive engagement and improvement
    • Creativity to find multiple approaches to problem solving
    • Intermediate-advanced Excel skills
    • Actions consistently aligned with maximizing customer experienceTotal Rewards and Benefits
      • Competitive Salary
      • Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
      • Matching 401(k) Contribution
      • Health Savings Account
      • Educational Reimbursement
      • Matching Gift ProgramEqual Opportunity Employer - Minority/Female/Disability/Veteran

Keywords: Zurn Elkay, Downers Grove , Manager, AR, Credit & Collections, Executive , Downers Grove, Illinois