Teller Manager [Full-Time]
Company: BankFinancial
Location: Downers Grove
Posted on: August 4, 2022
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Job Description:
Job Description Summary: Supervises the teller department by
ensuring that all Bank policies/procedures are followed and
directing workflow and efficiencies. Responds to requests for
assistance from staff and handles the more difficult customer
inquiries and situations. Possesses strong referral profiling and
coaching skills and exceptional customer service skills. Actively
promotes BankFinancial. Essential Duties and Responsibilities
Customer Service/Sales Supervises Teller staff. Directs the
day-to-day operations activities of the Teller area including
teller balancing, ordering cash, cash vault balancing, scheduling
teller staff, ordering supplies, and completing daily and monthly
reports, ensuring an excellent customer experience at every point
of contact. Provides exceptional customer service. Meets and
strives to exceed the service standards established and outlined by
management Maintains working knowledge of all Bank, Wealth
Management, and Financial Assurance products and services in order
to answer routine customer inquiries and explain basic Bank
regulatory policy and procedures. Answers customer inquiries
related to account balances, Bank services and general information
efficiently and professionally. Promotes Bank products and services
through identifying referral opportunities and directing Customers
to the appropriate Bank representative. Meets or exceeds all
established sales goals assigned by identifying the needs of
potential and existing Customers, offering appropriate products and
services, and referring qualified clients. Interacts with Customers
and Associates to research and solve problems/disputes. Interacts
with various Bank departments to resolve tasks. Branch Operations
Performs all Teller I, II, and III duties when necessary and
maintains cash reserve drawer. Approves transactions within
assigned authority limits using discretion and independent judgment
while ensuring that the Bank's policies and security procedures are
being followed. Resolves all teller and banker department errors,
disputes, and out of balance situations in a timely manner.
Completes monthly branch self-assessments in accordance with policy
and procedures. Adheres to alarm testing requirements. Adheres to
the Cash Difference/Occurrence Policy and all reporting
requirements. This includes timely resolution with teller
out-of-balance situations. Complies with the Privacy and Customer
Data Protection Policy by maintaining customer confidence. Protects
Bank operations by keeping information confidential and secure at
all times. Adheres to all Bank policies and procedures and all
local, state, and federal statutory regulations. Completes all
required training. Staff Development/Leadership Mentors, observes,
and coaches teller staff to ensure that customer service is at
optimal levels and that branch goals are met. Actively
participates, attends and regularly holds in branch
sales/operational/team building meetings. Ensures that adequate
staff is scheduled to meet appropriate business levels, oversees
that customers are serviced quickly, efficiently, and that all
standards are met. Completes performance reviews. Issues and
monitors disciplinary warnings and performance improvement plans.
Conducts first level interviews for open teller positions and
provides suggestions and recommendations in the recruitment,
hiring, and termination of branch associates. Ensures that
associates are properly trained and following company policies and
procedures in all department areas. Identifies training
opportunities for associates to enhance career development and
recommends promotions or other change in status. Maintains
continuous program for self-improvement by attending educational
workshops and reviewing professional publications. BankFinancial is
an Equal Opportunity Employer
(minorities/females/veterans/individuals with disabilities/sexual
orientation/gender identity) High school diploma or general
education degree (GED) At least two years of previous banker and/or
teller experience Strong understanding and knowledge of bank
products and services Previous sales experience
Keywords: BankFinancial, Downers Grove , Teller Manager [Full-Time], Executive , Downers Grove, Illinois
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