Restaurant Applications Manager
Company: Cooper's Hawk Winery & Restaurant
Location: Downers Grove
Posted on: May 11, 2022
Job Description:
Job DescriptionThe Restaurant Applications Manager owns a
portfolio of diverse technologies of packaged business applications
and SaaS platforms supporting our restaurants. This individual will
be responsible for leading the team and establishing partnerships
with their business partners. The Restaurant Applications Manager
will work with other members of the IT organization, Restaurant
Operations and Restaurant Support Center (RSC) functions to
understand the business need and evaluate how those needs and
capabilities fit within the existing application infrastructure or
identify gaps where new technology is needed.They will lead the
selection, administration, configuration, implementation, and
support of all the technology/systems in our portfolio of 50+
restaurants across the country. This will include operating and
updating existing applications, as well as the identification and
implementation of new applications. Primary Responsibilities:
- Define technology and capability roadmap for restaurant
applications function
- Overall ownership of the point-of-sale technology and
configuration in the restaurants which is currently Micros RES with
plans on upgrading to Simphony
- Work with business partners and vendors to support additional
applications in the areas of time & attendance, ordering &
inventory management, reservations and labor scheduling
- Supervise and coach team members assigned to the Restaurant
Applications team
- Coordinate projects and tasks assigned to the Restaurant
Applications team; develop work plans and drive deliverables from
concept to testing to release
- Work with the business to maximize capabilities of existing
applications. Propose new innovations and features
- Evaluate alternative applications and solutions to meet
business capabilities and requirements
- Identify gaps in existing technology based on business
capability roadmaps and determine the best way to fill the gap
using existing or new applications
- Be knowledgeable of the functionality and operational aspects
of the applications and integrations in area of responsibility
- Provide 2nd tier support of Restaurant Applications, drive
escalations to the internal development team or vendors
- Manage vendor relationships, including support tickets,
evaluating new releases, and upcoming roadmaps
- Work with vendor resources to create statement of works to
support requirements as needed
- Produce cost and resource estimates based on requirements and
statements of work
- Ensure documentation is maintained for areas of
responsibility
- Ensure that solutions meet all compliance, legal, internal
controls, and accounting standards
- Participate in special projects or perform other duties as
required Must Have Qualifications
- BS in Computer Engineering, Computer Science, or Information
Technology or equivalent experience
- 5+ year' experience implementing and supporting package and/or
SaaS systems
- 3+ years' experience leading an applications team
- Experience in leading or participating in enterprise
application projects including requirements, implementation,
configuration, and maintenance
- Experience estimating and planning multiple concurrent
workstreams
- Experience as a technology to business liaison
- Ability to drive the evaluation and recommendation of a
solution
- Proven ability to effectively navigate incidents to resolution
across teams
- Stays abreast of technology trends within multi-unit restaurant
industryHighly Desired Qualifications
- 3+ years' experience in restaurant, retail, or corporate
application technology
- 2+ years' knowledge of multi-unit or restaurant terminology and
business practices
- Knowledge of Oracle Micros Point of Sale Technology
- Knowledge of labor scheduling tools, Hot Schedules
preferred
- Experience with Open Table or equivalent reservation management
applicationsOTHER SKILLS /ABILITIES:
- Ability to plan and coordinate major complex projects/services
on time and within budget
- Ability to prioritize multiple tasks and organize work to meet
deadlines and competing requests
- Ability to adapt quickly to change and handle ambiguity
- Strong customer service orientation
- Ability to work effectively with cross functional groups and
participate in problem solving process
- Ability to reconcile competing demands between conflicting
interests and priorities
- Strong analytical and problem-solving skills
- Excellent communication skills (spoken, written,
presentation)Cooper's Hawk is an Equal Opportunity Employer
Keywords: Cooper's Hawk Winery & Restaurant, Downers Grove , Restaurant Applications Manager, Executive , Downers Grove, Illinois
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