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Restaurant Applications Manager

Company: Cooper's Hawk Winery & Restaurant
Location: Downers Grove
Posted on: May 11, 2022

Job Description:

Job DescriptionThe Restaurant Applications Manager owns a portfolio of diverse technologies of packaged business applications and SaaS platforms supporting our restaurants. This individual will be responsible for leading the team and establishing partnerships with their business partners. The Restaurant Applications Manager will work with other members of the IT organization, Restaurant Operations and Restaurant Support Center (RSC) functions to understand the business need and evaluate how those needs and capabilities fit within the existing application infrastructure or identify gaps where new technology is needed.They will lead the selection, administration, configuration, implementation, and support of all the technology/systems in our portfolio of 50+ restaurants across the country. This will include operating and updating existing applications, as well as the identification and implementation of new applications. Primary Responsibilities:

  • Define technology and capability roadmap for restaurant applications function
  • Overall ownership of the point-of-sale technology and configuration in the restaurants which is currently Micros RES with plans on upgrading to Simphony
  • Work with business partners and vendors to support additional applications in the areas of time & attendance, ordering & inventory management, reservations and labor scheduling
  • Supervise and coach team members assigned to the Restaurant Applications team
  • Coordinate projects and tasks assigned to the Restaurant Applications team; develop work plans and drive deliverables from concept to testing to release
  • Work with the business to maximize capabilities of existing applications. Propose new innovations and features
  • Evaluate alternative applications and solutions to meet business capabilities and requirements
  • Identify gaps in existing technology based on business capability roadmaps and determine the best way to fill the gap using existing or new applications
  • Be knowledgeable of the functionality and operational aspects of the applications and integrations in area of responsibility
  • Provide 2nd tier support of Restaurant Applications, drive escalations to the internal development team or vendors
  • Manage vendor relationships, including support tickets, evaluating new releases, and upcoming roadmaps
  • Work with vendor resources to create statement of works to support requirements as needed
  • Produce cost and resource estimates based on requirements and statements of work
  • Ensure documentation is maintained for areas of responsibility
  • Ensure that solutions meet all compliance, legal, internal controls, and accounting standards
  • Participate in special projects or perform other duties as required Must Have Qualifications
    • BS in Computer Engineering, Computer Science, or Information Technology or equivalent experience
    • 5+ year' experience implementing and supporting package and/or SaaS systems
    • 3+ years' experience leading an applications team
    • Experience in leading or participating in enterprise application projects including requirements, implementation, configuration, and maintenance
    • Experience estimating and planning multiple concurrent workstreams
    • Experience as a technology to business liaison
    • Ability to drive the evaluation and recommendation of a solution
    • Proven ability to effectively navigate incidents to resolution across teams
    • Stays abreast of technology trends within multi-unit restaurant industryHighly Desired Qualifications
      • 3+ years' experience in restaurant, retail, or corporate application technology
      • 2+ years' knowledge of multi-unit or restaurant terminology and business practices
      • Knowledge of Oracle Micros Point of Sale Technology
      • Knowledge of labor scheduling tools, Hot Schedules preferred
      • Experience with Open Table or equivalent reservation management applicationsOTHER SKILLS /ABILITIES:
        • Ability to plan and coordinate major complex projects/services on time and within budget
        • Ability to prioritize multiple tasks and organize work to meet deadlines and competing requests
        • Ability to adapt quickly to change and handle ambiguity
        • Strong customer service orientation
        • Ability to work effectively with cross functional groups and participate in problem solving process
        • Ability to reconcile competing demands between conflicting interests and priorities
        • Strong analytical and problem-solving skills
        • Excellent communication skills (spoken, written, presentation)Cooper's Hawk is an Equal Opportunity Employer

Keywords: Cooper's Hawk Winery & Restaurant, Downers Grove , Restaurant Applications Manager, Executive , Downers Grove, Illinois

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