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Director, Operations - Strategic Accounts

Company: Ensono
Location: Downers Grove
Posted on: April 5, 2021

Job Description:

Director, Operations - Strategic Accounts Downers Grove, IL Remote Worker Type:EmployeeThe Director, Operations provides strategic planning and operational management for large and strategic customers. The role is external facing and is responsible to meet contractual obligations to clients and to drive highest level of client satisfaction. In addition, this position will develop a customer management philosophy that ensures the highest level of customer satisfaction from their staff. They will be responsible for managing and executing on projects that have enterprise wide impact. Building strong partnerships with departments outside of their own will be critical to their success.Responsibilities:

  • Ensures operational success against pre-established KPIs and SLAs.
  • Engages, directs, and develops the Operations team and staff. Activities include: leadership development, managing bench strength, succession planning, and developing critical talent.
  • Leads continuous improvement activities in partnership with business groups and other functional areas.
  • Leads the development of Operations strategy and roadmaps in alignment with the future vision and delivery standards.
  • Participates in strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and systems, and best practices as related to the needs of the business.
  • Develop, implement, and manage reporting of metrics and Service Level Agreements that effectively measure team and vendor performance and are in line with the needs of the business.
  • Responsible for optimizing vendor relationships through contract management, financial and quantitative analyses, and relationship management, to effectively create mutually beneficial opportunities for the company.
  • Work closely with all teams and business groups to manage customer satisfaction and direct investigation and remediation of service level breakdowns.Qualifications:Leadership Skills: Job holder must be a credible business partner by peers, clients and the IT leadership team. Must have experience working in a matrix environment, can lead and influence others without direct control. Must be able to collaborate cross-functionally and build strong, productive relationships to perform effectively.Management Skills: Job holder must have the ability to manage through their leaders and not around. They will also have the ability to manage up and across the organization as this will be critical to their success.Project Management Skills: Job holder will be required to manage multiple projects at once with the expectation of being on-time, on-budget, and delivered with a high level of quality.Communication Skills: Job holder must be able to convey very technical information in a non-technical manner to a wide variety of audiences. An individual with excellent interpersonal skills and influencing ability who can win the confidence of individuals at all levels, both inside and outside of the organization. The job holder must have excellent written and verbal communication skills and have experience presenting to the executive leadership team.Business Acumen: The job holder should possess strong analytical and process management skills and have a broad understanding of business strategy and operations.QUALIFICATIONSRequired
    • Bachelor's Degree
    • Must have a minimum of 8-10 years of experience in an Operations Managerial role
    • Creates an environment that empowers associates to greater levels of responsibility
    • Leverages the strengths of others to meet specific business needs
    • Challenges existing paradigms without creating more resistance than support
    • Demonstrates a willingness and ability to make difficult decisions
    • Cultivates a shared vision among all stakeholders
    • Constantly evaluates what Ensono does and compares it to the best way and the right wayPrimary Location City/State:Downers Grove, IL - Finley, IllinoisAdditional Locations (if applicable):Homebased - Downers Grove, IL - Finley Ensono is an Equal Employment Opportunity Employer. Ensono provides equal employment opportunities to all qualified applicants without regard to race, color, religion, national origin, ancestry, citizenship status, sex, marital status, pregnancy, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, military status, or any other status protected by applicable law. Posted 22 Days Ago Full time JR005890 About Us Ensono helps IT leaders be the catalyst for change by harnessing the power of hybrid IT to transform their businesses. We drive digital transformation by enabling increased agility and scalability through the modernization to public cloud. Our--broad--services--portfolio from mainframe to cloud,--powered--by an intelligent governance platform, is designed to help our clients operate for today and optimize for tomorrow. We are award-winning certified experts in AWS and Azure and recognized as Microsoft Datacenter Transformation Partner of the Year. Ensono has over 2,000 associates around the world and is headquartered in greater Chicago. Visit us at--www.ensono.com .--In June 2018, Ensono acquired the hosted data center business of Wipro.
      Our company and community is one that focuses on philosophy of we win together. Our job opportunities will stretch your limits and expose you to cutting edge technologies whether you're an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make your r--sum-- - and you - stand out.
      If you are interested in applying for employment with Ensono and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-800-729-1501. We highly recommend for you to create an account to monitor your resume submissions. Click on the Sign In link above to create an account or sign up at the end of your application. Thank you!

Keywords: Ensono, Downers Grove , Director, Operations - Strategic Accounts, Executive , Downers Grove, Illinois

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