Director, Client Delivery
Company: AutonomyWorks
Location: Downers Grove
Posted on: February 23, 2021
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Job Description:
The Company: Changing the Way the World Views People with Autism
AutonomyWorks is a dynamic for-profit Social Enterprise creating
jobs for people with autism. Our teams support clients around the
country on the cutting edge of data and technology. Our work
includes data management, quality assurance, and business
operations. We have developed proprietary methods and tools that
enable our team of Associates - all of whom are adults with autism
- to deliver at exceptional levels of quality and productivity. We
are a workforce development social enterprise like none other. Led
by a team of industry veterans (ex-Accenture, ex-Razorfish),
AutonomyWorks is growing rapidly and looking for motivated
innovators to join our Team. The Opportunity: As Autonomy Works
hits an inflection point, we are looking for a mission-driven
individual to lead our Client Delivery team. The right person will
have a mix of startup "can do" and sophisticated operational
know-how. The Director of Client Delivery is part of the
four-person executive team, which also includes the CEO, Director
of Growth, and Director of Talent and Operations. The Director of
Client Delivery will be counted on to manage the day-to-day
execution of Autonomy Work's core business. Once a client is signed
on, the Director of Client Delivery will work to on-board and
manage the implementation of the engagement and will assign one of
their team members (called Solution Leads) to each engagement.
Solution Leads are neuro-typical individuals that provide part of
the end-to-end engagement with the client. As such, the Director of
Client Service will work closely with the Director of Talent and
Operations, who is primarily responsible for aligning the
Associates to client engagements, and ensuring the work is
structured effectively. This role is critical to the achievement of
the company's mission and revenue generation. At this time, the
Director of Client Service has two staff under them, but they will
be expected to grow, manage, and motivate a team of up to ten
people as the company scales. The ideal candidate is someone that
can see the big picture and is also able to roll up their sleeves,
ensuring the right processes and technologies are created and
adopted as we scale. Role: Core Responsibilities: --- Establish and
maintain client relationships. o Build trust and partnership with
peers at clients. o Collaborate with clients to manage operational
issues and process changes. o Manage client billing and
collections. --- Build a team to deliver exceptional client
outcomes. o Manage day-to-day operations that result in flawless
execution of client work product and build lasting client
relationships. o Create and implement processes and tools to ensure
timely and high-quality delivery. o Hire, manage, and grow a team
of Leads (who manage individual work products). --- Develop
expertise in client processes and AutonomyWorks solutions. o
Support issue resolution and continuous improvement efforts. o
Identify areas for improvement and solve for them by applying "best
practices" across teams. Cross-Team Responsibilities: --- Lead
on-boarding of new client work. o Understand client needs and
priorities. o Create solutions that leverage AutonomyWorks
capabilities. o Work closely with the Director of Talent and
Operations to ensure the right people resources are allocated to
the right client projects at the right time. --- Participate in
business planning. o Develop revenue forecasts and resource
requirements. o Participate in resource allocation and staffing. o
Participate in scoping, solution design, and pricing. Leadership
Team Responsibilities: --- Serve as a member of the AutonomyWorks
Leadership Team. --- Participate in corporate goal setting,
strategic planning, and operational prioritization. Skills and
Experience: --- Solutions orientation o Process thinking o Sense of
urgency --- Balancing multiple priorities o Drive operational
improvements and growth o Deliver every day --- Interpersonal
communications o Team motivation and management o Collaboration
with peers o Client communication --- Energy and drive for
excellence --- Experience with data and operational processes and
tools --- Team management and leadership --- Operations planning
and forecasting Pay and Benefits: --- Expected compensation:
$75,000 - $100,000 per year --- Higher compensation possible for
candidates with exceptional talent and experience --- Health
insurance, short-term disability insurance, and long-term
disability insurance AutonomyWorks offers the opportunity to make a
difference in an excellent work environment with competitive pay
and benefits. To be considered, please send a cover letter noting
the position of interest with salary expectations and resume to
recruiting@emailautonomy.com. To learn more about our dynamic
company, visit our web site at www.autonomy.works. We are an Equal
Opportunity Employer that values the strength diversity brings to
our workplace.
Keywords: AutonomyWorks, Downers Grove , Director, Client Delivery, Executive , Downers Grove, Illinois
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