Operations Manager
Company: PNC Financial Services Group
Location: Downers Grove
Posted on: January 15, 2021
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Job Description:
Job ProfilePosition OverviewAt PNC, our people are our greatest
differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our
customers. As an Operations Manager within PNC's COO organization,
you will be based in Downers Grove, IL, Jacksonville, FL or
Pittsburgh, PA.Job DescriptionExecutes operating plan and
communicates strategy to operations team. Responsible for one or
more functions across one or more sites. Manages supervisors and/or
individual contributors.Manages and is responsible for achieving
desired business results. Acts as a senior point of escalation and
resolves exceptions. May process and/or reconcile transactions of
varying risk and financial value in accordance with established
policies and procedures. May interact with customers and/or third
parties in completing transactions or resolving escalated
issues.Manages all human resources related activities for direct
and indirect reports and maintains employee engagement. Provides
coaching and development to team members. Leads staff meetings,
communicates strategy and translates into tactical operating
plans.Provides consultation and advice to service partners and
customers. Identifies and influences strategic improvement
initiatives and serves as a representative for operations group on
projects. Develops and/or approves standard operating procedures as
appropriate. Recommends policy improvements.Oversees the control
framework for unit(s) of responsibility. Reviews reports to
identify exceptions, monitor quality and ensure compliance. Manages
and is accountable for risk mitigation and business resiliency
activities. Verifies completeness and accuracy of procedures. May
review transactions and related documents. Verifies work processes
to ensure completeness, accuracy and conformance to established
service levels and applicable procedures.PNC Employees take pride
in our reputation and to continue building upon that we expect our
employees to be:Customer Focused - Knowledgeable of the values and
practices that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.Managing Risk
- Assessing and effectively managing all of the risks associated
with their business objectives and activities to ensure they adhere
to and support PNC's Enterprise Risk Management Framework.PNC also
has fundamental expectations of our people managers. As a manager
of talent in PNC, you will be expected to:Include Intentionally -
Cultivates diverse teams and inclusive workplaces to expand
thinking.Live the Values - Role models our values with transparency
and courage.Enable Change - Takes action to drive change and
innovation that will transform our business.Achieve Results - Takes
personal ownership to deliver results. Empowers and trusts others
in decision making.Develop the Best - Raises the bar with every
talent decision and guides the achievement of all employees and
customers.CompetenciesDecision Making and Critical Thinking -
Understanding of the issues related to the decision-making process;
ability to analyze situations fully and accurately, and reach
productive decisions.Effective Communications - Understanding of
effective communication concepts, tools and techniques; ability to
effectively transmit, receive, and accurately interpret ideas,
information, and needs through the application of appropriate
communication behaviors.Internal Resource Coordination - Knowledge
of the techniques, tools and applications associated with
coordination of internal resources; ability to synchronize and
integrate activities, responsibilities, and command and control
structures to ensure that internal resources are used most
efficiently in pursuit of business objectives.Operational Functions
- Knowledge of major functional processes and associated operating
requirements; ability to apply this knowledge appropriately to
diverse situations.Problem Management Process - Knowledge of and
ability to bring a reported problem to successful
resolution.Process Management - Knowledge of business process
improvement tools and techniques and ability to understand,
monitor, update, or enhance existing business or work
processes.Standard Operating Procedures - Knowledge of and ability
to design, implement and evaluate standard operating procedures
affecting daily and strategic business operations in order to
increase operational efficiency.Work ExperienceRoles at this level
typically do not require a university / college degree, but do
require related experience or product knowledge to accomplish
primary duties. Typically 5+ years of related experience, and at
least 2 years of previous supervisory experience is required. In
lieu of a degree, a comparable combination of education and
experience (including military service) may be
considered.EducationNo DegreeDisability Accommodations
Statement:The PNC workplace is inclusive and supportive of
individual needs. If you have a physical or other impairment that
might require an accommodation, including technical assistance with
the PNC Careers website or submission process, please call
877-968-7762 and select Option 4: Recruiting or contact us via
email at pathfinder@pnc.com.The Human Resources Service Center
hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.Equal
Employment Opportunity (EEO):PNC provides equal employment
opportunity to qualified persons regardless of race, color, sex,
religion, national origin, age, sexual orientation, gender
identity, disability, veteran status, or other categories protected
by law.California ResidentsRefer to the California Consumer Privacy
Act Privacy Notice to gain understanding of how PNC may use or
disclose your personal information in our hiring practices.
Keywords: PNC Financial Services Group, Downers Grove , Operations Manager, Executive , Downers Grove, Illinois
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