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Manager, Billing and Receivables

Company: Becker Professional Education
Location: Downers Grove
Posted on: March 14, 2020

Job Description:

Opportunity at a GlanceThe Manager, Billing and Receivables, who reports to the Director of Client Services, will directly lead a Billing and Receivables Supervisor and indirectly lead Client Services Representatives.-- Working cross-functionally, both within Becker and the Adtalem enterprise, this Manager is responsible for ensuring that daily, weekly and monthly reporting, is accurate and timely.-- Further ensuring financial reconciliation, reporting and exemplary service is provided to all customers, both internal and external.-- The Manager will focus on resolving client issues accurately, timely and professionally, aligned to organization values. On an on-going basis, the manager will need to identify opportunities for process improvement, reporting efficiencies and maintaining overall exemplary service. Responsibilities

  • Provide direction and serve as a subject matter expert for Becker as it relates to Billing and Receivables.
  • Hire, train and manage Client Service Supervisors and provide support, direction, career development and guidance
  • Manage performance of Supervisors through weekly one on one meetings, quarterly performance reviews and annual evaluations; lead by example and set the expectation for the Billing and Receivable Supervisors to do the same.
  • Manage and support the monthly close for all Becker verticals to ensure timeliness and accuracy.
  • Provide accurate and timely reporting on an ad hoc basis
  • Manage the daily balancing and financial reporting of student charges and payments and provides reporting to Adtalem accounting on a monthly basis.
  • Manage the invoicing and receipt process by the billing team to ensure student accounts are accurate and invoices are accurately submitted and applied.
  • Manage the Becker Student Loan and Flex Pay Programs, including the relationship with the lender, student applications and collections.
  • Manage Receivables (collections) for all direct bill firm and student loan customers for all Becker verticals ensuring that all payments are received in a timely way.
  • Maintain process and documentation compliance according to Becker Professional Educations Sarbanes Oxley Accounts Receivable and Tuition Revenue and Payment and Collections matrices.
  • Provide supporting documents in a timely manner to satisfy requests from internal and external auditors as requested.
  • Manage the development and maintenance of a service-oriented workplace to ensure a professional and progressive work environment where employees are highly engaged and strive for the highest levels of client service
  • Manage, develop and implement new procedures and processes that enhance the performance of staff promoting improved customer service and account management.
  • Collaborate with business leaders within Becker and across the organization to complete strategic initiatives and efforts to better serve our internal and external clients.
  • Responsible for the complete understanding of all Becker Professional Education products, services, policies and procedures.
  • Strong understanding of Beckers Ecommerce system and Accounts Receivables modules required.
  • Manage the UAT testing process and maintain a testing schedule for the Billing and Receivables colleagues
  • Works with the Client Services Director to develop and implement administrative and student service policies and procedures
  • Build and maintain professional relationships within the Adtalem enterprise.
  • Completes other duties as assigned.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.-- The requirements listed below are representative of the knowledge, skill, and/or ability required.-- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Bachelors degree required.
    • Must have at 5-7 years of accounts receivable experience; 3+ year of leadership experience
    • Experience with Lawson applications and case management systems required.
    • Excellent verbal and written communication skills essential.
    • Must have excellent customer service, organizational and problem-solving skills.
    • Ability to efficiently and professionally resolve cu

Keywords: Becker Professional Education, Downers Grove , Manager, Billing and Receivables, Executive , Downers Grove, Illinois

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