Front Desk Receptionist
Company: America's Best
Location: Downers Grove
Posted on: May 4, 2022
Job DescriptionCompany Description
America's Best Contacts & Eyeglasses is part of National Vision,
Inc., one of the largest and fastest-growing optical retailers in
the United States. Headquartered in metro Atlanta, we have more
than 800 stores in 31 states plus the District of Columbia, and are
adding more stores each year.At National Vision, we believe
everyone deserves to see their best to live their best. We help
people by making quality eye care and eyewear more affordable and
accessible.We are looking for a Receptionist to join our growing
team. The Receptionist provides prompt, courteous service to
customers either on the phone or in person.Job Description
What would you do? – The Specifics
- Ensure high quality customer service.
- Ensure a smooth flow of customers through the store.
- Answer, screen, and forward incoming phone calls in accordance
with NVI protocol.
- Process and understand managed care plans.
- Obtain and document information from the insurance company as
- Schedule and confirm appointments, follow-up visits and
- File all patient records daily and pull patient files for the
next day's appointments.
- Check on status and notify customers when orders are in or of
- Ensure all WIP Report functions are performed daily; cancelled
job status, backorder list and problem jobs.
- Keep reception area tidy and presentable, with all necessary
stationery and materials.Qualifications
Are you the right fit? – The Suitable Talent
- Experience as a Receptionist, Front Office Representative or
similar role is preferred.
- Experience handling multiple phone lines.
- Professional attitude and appearance.
- Strong customer service skills.
- Effective interpersonal skills.
- Ability to be resourceful and proactive when issues arise.
- Excellent organizational skills.
What are the benefits?National Vision offers a competitive benefits
package including Health and Dental Insurance, 401k with company
match, Flex Spending Account, Short Term and Long Term Disability
Insurance, Life Insurance, Paid Personal Time Off, and much more.
Please see our website www.nationalvision.com to learn more.We
value and respect the unique and individual differences that
everyone brings. We embrace all differences in matters of
diversity, equity, and inclusion to create a place where people
want to come, stay, and do their best work. National Vision is an
Affirmative Action / Equal Opportunity Employer.We are a health
care facility and the personnel performing services onsite are
health care workers required to either be fully vaccinated against
COVID-19 or be tested for COVID-19 at least weekly in accordance
with state law.
Keywords: America's Best, Downers Grove , Front Desk Receptionist, Administration, Clerical , Downers Grove, Illinois
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