Director, Account Management - FAP

Company: Conduent
Location: Schiller Park
Posted on: June 24, 2025

Job Description:

Conduent’s Finance, Accounting & Procurement (FAP) services help organizations streamline complex back-office operations and drive efficiency, compliance, and cost savings. Our solutions span accounts payable, accounts receivable, general ledger accounting, financial reporting, and procurement operations. With decades of experience and a robust digital delivery model, we support both public and private sector clients in modernizing their finance and procurement ecosystems through automation, analytics, and expert service management. Responsibilities • Leading strategic client relationships focused on Finance, Accounting, and Procurement (FAP) services across diverse industries • Acting as the primary liaison for senior stakeholders such as CFOs, Controllers, and Procurement Officers • Overseeing end-to-end delivery performance to ensure contractual obligations, SLAs, and quality standards are met • Collaborating with internal operations, technology, and compliance teams to align services to client objectives • Conducting executive business reviews and presenting key insights, performance metrics, and future-state roadmaps • Identifying and pursuing growth opportunities through upselling, cross-selling, and service expansion strategies • Managing pricing discussions, contract renewals, and change requests in partnership with internal stakeholders • Resolving client issues and overseeing mitigation strategies for escalations and service disruptions • Monitoring industry trends and compliance requirements to inform client strategy and solution design • Contributing to internal best practices and account management improvements across the FAP portfolio Requirements • Bring 10 years of experience managing enterprise client relationships, with a focus on finance, accounting, or procurement services • Build and maintain executive-level relationships with client stakeholders, fostering trust and long-term partnerships • Demonstrate deep knowledge of financial operations, procurement workflows, and compliance standards • Lead cross-functional teams and align delivery, product, and operational resources to client goals • Communicate complex issues and value propositions clearly to senior internal and external audiences • Manage large, multi-service accounts with attention to detail, deadlines, and measurable outcomes • Negotiate contracts, pricing, and service changes with confidence and in alignment with business goals • Leverage insights and data to develop strategic plans and performance reporting for client programs • Navigate enterprise systems (e.g., ERPs, procurement platforms) and contribute to technology-enabled service delivery • Hold a Bachelor’s degree in Business, Finance, Accounting, or a related field (MBA or CPA preferred) • Travel as needed to maintain and grow client relationships Flexible Working At Conduent, we value individuality and flexible working arrangements. In this role, you can expect: • Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance. Working for You We offer perks and rewards designed to support you: • Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one. • Retirement Savings: Robust programs to help you secure your financial future. • Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more. • Career Growth Opportunities: Paths for advancement within a global organization. • Paid Training: Learn while you earn with award-winning learning platforms. • Paid Time Off: Competitive PTO packages to help you recharge. • Great Work Environment: Join an award-winning culture that values diversity and inclusion.

Keywords: Conduent, Downers Grove , Director, Account Management - FAP, Accounting, Auditing , Schiller Park, Illinois