Night Audit
Company: Marriott International Inc
Location: Downers Grove
Posted on: May 27, 2023
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Job Description:
Job Number 23081630
Job Category Rooms & Guest Services Operations
Location Chicago Marriott Suites Downers Grove, 1500 Opus Place,
Downers Grove, Illinois, United States VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY Organize, confirm, process, and conduct all
guest/group check-ins, check-outs, room reservations, requests,
changes, and cancellations. Ensure current rate information is
available. Identify package plans based on market codes, make
necessary arrangements. Anticipate sold-out situations, obtain
satisfactory alternative accommodations. Manage daily room
inventory. Maintain database containing repeat/VIP guest
preferences. Secure payment; verify and adjust billing; expedite
problem payments. Activate room keys. Process all guest requests
and relay messages. Identify and explain room features; supply
guests with directions and information. Ensure any outstanding
requests or problems are resolved. Compile and review daily
reports/logs/contingency lists. Count bank at beginning and end of
shift; secure bank. Process all payment types, vouchers, paid-outs,
and charges. Notify Loss Prevention/Security of any guest reports
of theft. Operate switchboard, forward calls to Front Desk whenever
unattended. Monitor supply inventory. Assist management in
training, scheduling, evaluating, counseling, motivating and
coaching employees; serve as a role model. Develop/maintain
positive working relationships; support team to reach common goals;
listen and respond appropriately to employee concerns. Follow
company policies and procedures; report accidents, injuries, and
unsafe work conditions to manager; complete safety training and
certifications; ensure personal appearance is clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge guests; anticipate
and address guests' service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using
clear and professional language; prepare and review written
documents accurately and completely; answer telephones using
appropriate etiquette. Ensure adherence to quality standards. Enter
and locate information using computers/POS systems. Reach overhead
and below the knees. Stand, sit, or walk for an extended period of
time. Read and visually verify information in a variety of formats.
Move, lift, carry, push, pull, and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors. - Marriott International is
an equal opportunity employer. -We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. -We
are committed to non-discrimination on -any -protected -basis, such
as disability and veteran status, or any other basis covered under
applicable law. -Marriott International considers for employment
qualified applicants with criminal histories consistent with
applicable federal, state, and local law.Marriott International
portfolio of brands includes both JW Marriott and Marriott
Hotels.
Marriott Hotels, Marriott International's flagship brand with more
than 500 global locations, is advancing the art of hosting so that
our guests can travel brilliantly. As a host with Marriott Hotels,
you will help keep this promise by delivering premium choices,
sophisticated style, and well-crafted details. With your skills and
imagination, together we will innovate and reinvent the future of
travel.
JW Marriott is part of Marriott International's luxury portfolio
and consists of more than 80 beautiful properties in gateway cities
and distinctive resort locations around the world. JW believes our
associates come first. Because if you're happy, our guests will be
happy. It's as simple as that. Our hotels offer a work experience
unlike any other, where you'll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. That's The JW Treatment---.
Keywords: Marriott International Inc, Downers Grove , Night Audit, Accounting, Auditing , Downers Grove, Illinois
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