Patient Account Representative- IL- Clinic Finance

Company: Midwestern University
Location: Downers Grove
Posted on: January 20, 2023

Job Description:

Summary The Patient Account Representative is one of a team of Patient Account Representatives who are responsible for performing a variety of front office procedures. The position reports to the Assistant Manager of Patient Accounts for the Midwestern University Dental Medicine Clinic. Essential Duties and Responsibilities

• Greet and direct patients and visitors
• Assist with patient scheduling and registration
• Answer phones and patient questions
• Enter patient information into the computer system
• Perform cashiering, billing, refunds to patient and third parties, payment plans, and collections
• Work in conjunction with the Assistant Manager of Patient Accounts to help reach and maintain financial and accounts receivable goals for the clinic
• Other duties may be assigned Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other Qualifications
  • The position requires strict compliance with all policies and procedures
  • This position requires a significant amount of interaction with the public and many internal customers and therefore, the individual must be able to develop positive rapport effectively Education and/or Experience High school diploma or GED and a minimum of 2 years' experience working in a healthcare setting required. Previous experience working in a dental environment highly desired. Experience working in a team environment with a high focus on customer service and the ability to maintain a professional demeanor, be detail oriented and promote a welcoming atmosphere is essential. Computer Skills Computer proficiency in MS Office (Word, Excel, Outlook). The individual must have the ability to learn the axiUm Dental Software Management System. Language Skills Intermediate skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual (Spanish) a plus. Reasoning Ability Basic skills: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Mathematical Ability Basic skills: Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee must regularly use hands to handle or feel and reach with hands and arms. The employee is regularly required to stand and walk. The employee must frequently lift and /or move up to 25 pounds and regularly lift and/or move up to 40 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.

Keywords: Midwestern University, Downers Grove , Patient Account Representative- IL- Clinic Finance, Accounting, Auditing , Downers Grove, Illinois