Billing Customer Service Representative

Company: Clarity Clinic
Location: Downers Grove
Posted on: January 17, 2023

Job Description:

Clarity Clinic is a 6-location interdisciplinary group private practice of psychiatrists, psychiatric PA's, Psychologist (post Docs), and Therapists. Our mission is to thoughtfully guide the whole person on their journey to find clarity and mental wellness by providing exceptional holistic care.
Our staff of Psychiatrists, Physician Assistants and Psychotherapists offers the latest medication and therapy treatment as we help guide our clients towards mental wellness and a balanced personal and professional lifestyle. This multidisciplinary approach allows us to provide holistic care in psychiatry, psychotherapy and much more. Our team offers a broad range of specialties, services, and orientations to support and help all persons regardless of their place in life.
At Clarity Clinic, we are seeking a Customer Service Representative to work in our Billing and Reimbursement department in our Oakbrook Terrace location. We would expect the Representative to have the following qualities:

• Have an outgoing, fun, and energetic personality.
• Pay close attention to the details when it comes to doing the job right.
• Understand that confidentiality and professionalism are keys to success in the job and to making our clients/patients feel welcome and comfortable in our office.Duties/Responsibilities:
  • Assists with answering telephone, screening calls, responding, and sending e-mails and taking messages, promptly, courteously, and professionally.
  • Assists staff in billing and collection departments with general office duties.
  • Scans documents received from various departments.
  • Sorts and distributes incoming mail to department staff according to job functions.
  • Works correspondence consisting of denials and request for information.
  • Pulls documentation (copies of EOBs and charge tickets) as needed by office staff.
  • Handles mailing secondary claims to insurance companies, attaching copies of primary EOB.
  • Handles mailing collection letters to both insurance and patient as instructed by collection staff.
  • Process credit cards on file through OpenEdge.
  • Assist in posting payments collected in AMD system.
  • Work various task assigned as needed.Qualifications:
    • We strongly prefer candidates with prior medical billing and/or medical office experience (Medical Receptionist, Medical Assistant, Medical Records, Dental Office or similar)
    • 6 months plus experience in a secretarial or customer service role with a heavy focus on high volume phone calls and emails.
    • Bilingual is a plus!
      Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to talk or hear or effectively communicate with others. The employee is frequently required to stand; walk; sit and use a keyboard. The employee must occasionally lift and/or move up to 25 pounds.
      Other duties:The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals, candidates of all ages, and nontraditional backgrounds.
      Clarity Clinic an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Keywords: Clarity Clinic, Downers Grove , Billing Customer Service Representative, Accounting, Auditing , Downers Grove, Illinois