Collections Representative - Work From Home
Company: UnitedHealth Group
Location: Downers Grove
Posted on: June 18, 2022
Job Description:
If you are located within 1hour drive radius in Downers Grove,
IL, you will have the flexibility to telecommute* (work from home)
as you take on some tough challenges. Combine two of the fastest -
growing fields on the planet with a culture of performance,
collaboration and opportunity and this is what you get. Leading
edge technology in an industry that's improving the lives of
millions. Here, innovation isn't about another gadget, it's about
making Healthcare data available wherever and whenever people need
it, safely and reliably. There's no room for error. Join us and
start doing your life's best work.SMThis position is full-time (40
hours/week) Monday- Friday. Employees are required to have
flexibility to work any of our 8 hour shift schedules during our
normal business hours of (8:00am-5:00pm). It may be necessary,
given the business need, to work occasional overtime.Training will
be conducted virtually from your home.*All Telecommuters will be
required to adhere to UnitedHealth Group's Telecommuter
Policy.Primary Responsibilities:
- Perform research on various computer systems and document
customer information regarding current status, payment
expectations, notes of conversations and other relevant
information
- Use mail, email and phones to contact customers to discuss,
negotiate payment and resolve outstanding medical bill accounts and
balances
- Obtain agreement on potential balance payoff and/or payment
terms within stated level of authority and guideline limits
- Prepare and submits reports to internal management on status of
outstanding medical bills and proposed/planned payment settlement
detailsThis is a challenging role that requires providing best in
class service to our customers during their times of difficulty.
It's a fast-paced environment that requires focus and ability to
multi-task throughout the day. This is a 40-hour, full time role
working flexible shifts, sometimes including evenings or Saturdays.
We require our employees to be flexible enough to work any shift,
any day of the week during those hours.You'll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in.Required Qualifications:
- High School Diploma / GED (or higher) OR equivalent years of
working experience
- Computer skills, including working knowledge of Microsoft
Windows and navigation, mouse and keyboarding skillsPreferred
Qualifications:
- 1+ years of experience in a related environment (i.e. office,
administrative, clerical, customer service, etc.) using phones and
computers as the primary job toolsTelecommuting Requirements:
- Reside within 1 hour drive radius in Downers Grove, IL
- Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
- Ability to keep all company sensitive documents secure (if
applicable)
- Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet serviceUnitedHealth Group requires all new
hires and employees to report their COVID-19 vaccination
status.Military & Veterans find your next mission: We know your
background and experience is different and we like that.
UnitedHealth Group values the skills, experience and dedication
that serving in the military demands. In fact, many of the values
defined in the service mirror what the UnitedHealth Group culture
holds true: Integrity, Compassion, Relationships, Innovation and
Performance. Whether you are looking to transition from active duty
to a civilian career, or are an experienced veteran or spouse, we
want to help guide your career journey. Learn more at
https://uhg.hr/transitioning-militaryLearn how Teresa, a Senior
Quality Analyst, works with military veterans and ensures they
receive the best benefits and experience possible.
https://uhg.hr/vetCareers with OptumInsight. Information and
technology have amazing power to transform the Healthcare industry
and improve people's lives. This is where it's happening. This is
where you'll help solve the problems that have never been solved.
We're freeing information so it can be used safely and securely
wherever it's needed. We're creating the very best ideas that can
most easily be put into action to help our clients improve the
quality of care and lower costs for millions. This is where the
best and the brightest work together to make positive change a
reality. This is the place to do your life's best work.SMDiversity
creates a healthier atmosphere: UnitedHealth Group is an Equal
Employment Opportunity / Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.UnitedHealth Group is
a drug - free workplace. Candidates are required to pass a drug
test before beginning employment.Keywords: #RPO, #YELLOW
Keywords: UnitedHealth Group, Downers Grove , Collections Representative - Work From Home, Accounting, Auditing , Downers Grove, Illinois
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