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Customer Service Collections Representative

Company: Velocity Merchant Services
Location: Downers Grove
Posted on: June 15, 2022

Job Description:

Job DescriptionWe are looking for a customer service representative to join our team in our Downers Grove office, Monday through Friday.The ideal candidate aims to deliver high-quality service in every customer interaction and loves being n the phone!Responsibilities:

  • Will respond to customer enquiries regarding billing, agreements, contact information changes, and banking issues.
  • Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Record customers interactions in internal system for cross-functional awareness and relationship development.
  • Will also become familiar with our collections systems.Requirements:
    • 3 years experience in customer service or administrative functions.
    • Excellent written and verbal communication skills
    • Ability to address complaints and issues with effective solutions and a positive attitude
    • Passion for delighting customers with above and beyond service
    • Bilingual in Spanish a plus
    • Excellent time-management and prioritization skills
    • Familiarity with CRM system
    • Detail oriented with good follow through skillsAbout Us:We are a family run business in Downers Grove Il, dealing with customers nationwide.Our employees enjoy a work culture that promotes a fun environment that rewards hard work and creativity.Benefits include medical, dental, vision and life insurance as well as paid time off and a matched 401k plan.Employees can also take advantage of a casual dress code and relaxed environment.Salary based on experience and skill setPowered by JazzHRm3AvxBff7X

Keywords: Velocity Merchant Services, Downers Grove , Customer Service Collections Representative, Accounting, Auditing , Downers Grove, Illinois

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