Lead System Administrator - Oracle ERP and EPM Clo

Company: Cooper's Hawk Winery & Restaurant
Location: Downers Grove
Posted on: May 7, 2022

Job Description:

Job DescriptionCooper's Hawk Winery & Restaurants is a modern casual Napa-inspired full-service restaurant with a scratch kitchen, full bar, winery-inspired private event space and an artisan retail market. We currently have over 45 locations across 10 states throughout the U.S. with over 6000 team members, and we will continue to grow those numbers! Home to the largest wine club in the world with over 500,000 members, Cooper's Hawk is a lifestyle brand centered around wine and focused on creating memorable moments that enrich lives.The Lead Administrator is responsible for technical operations associated with Oracle Fusion - Enterprise Resource Planning (ERP) Financials and the Enterprise Performance Management (EPM) cloud technologies. The role is considered the Oracle Fusion technology expert within Cooper's Hawk and is a hands-on role identifying opportunities for efficiencies and best practices to support business goals. Responsibilities include planning, configuring, testing, deploying, troubleshooting, and managing Oracle Financial Cloud environments. The position will also coordinate and liaison the day-to-day activities of an Oracle cloud managed services partner that supports, operates and assists with configuration of the Oracle financial clouds at Cooper's Hawk. This role will be a key partner to the Accounting and Financial Planning & Analysis teams as they use the applications. Core accounting modules implemented include Oracle GL, AP, AR, Fixed Assets, Cash Management, and Lease Administration. EPM modules implemented include EPBCS, FCCS, ARCS, and EDMCSPrimary Responsibilities:

• Perform operational and administrative activities as defined for Oracle SaaS and PaaS, including ERP, EPM, OIC, and Oracle data & BI reporting (what is this application?) applications
• Act as a liaison between Accounting and Finance employees and Oracle technologies\
• Lead team, in partner with support provider, in making key architecture decisions for all Oracle Cloud systems
• Document and communicate clear and concise recommendations, and technical specifications, for the automation of processes to increase efficiencies and improve end-to-end processes
• Support quarterly release management regression testing and readiness attestation
• Ownership of the Change Management processes associated with Oracle Fusion applications
• Manage service detail and service notifications related to patching/critical updates/downtime
• Update and communicate maintenance schedules and outages in coordination with CH team, 3rd party vendors and Oracle
• Manage all Service Requests (SRs) with Oracle Cloud operations and MOS
• Provide support for incident management and Service Requests (SRs) with Oracle Cloud operations to complete any Administration tasks and resolve issues
• View account usage, export metric data and provide reports
• Monitor and communicate system performance metrics
• Coordinate resolution of issues with CH and 3rd party vendors
• Review and audit end user accounts, permissions, and access rights
• Manage users access, build custom roles, and provision roles and data access based on organization-defined data security policies and user role matrix
• Provide support for end user access issues including troubleshooting and root cause analysis including single sign-on, and Oracle IDCS
• Interact and liaise with internal and external auditors as needed
  • Must represent Cooper's Hawk valuesERP Relevant Experience Desired
    • Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or equivalent
    • 5+ years of ERP Technology System Administration experience (Oracle ERP Cloud preferred)
    • 2-3+ years administering GL, AP, AR, Fixed Assets, and Cash Management modules
    • 2-3+ years with OTBI/BI report development
    • 2-3+ years' experience on ERP Cloud security management and Identity Cloud Services
    • 2-3+ years' experience of OCI and OIC administration in PaaS environment using VBCSEPM Relevant Experience Desired
      • 2 to 5 years' experience with EPM application support/development.
      • 1 to 2 full life cycle implementations of Oracle Cloud EPBCS and FCCS in a retail, multi-location environment. Oracle Certification in this area is ideal
      • Experience managing EPM data environments with Data Manager and EPM Automate servicesOracle Fusion Relevant Experience
        • Experience in process design and configuration within Oracle Fusion applications
        • Experience in technical architecture, application design, development, integration, testing and deployment of Oracle applications
        • An understanding of the reporting and planning processes within a restaurant, hospitality, retail or multi-unit environment both conceptually and within the Oracle Cloud tools
        • Solid understanding of the metadata requirements across these applications, as well as dependencies with ERP.OTHER SKILLS /ABILITIES:
          • Strong analytical and problem-solving skills
          • Ability to work effectively with cross functional groups and participate in problem solving process
          • Strong customer service orientation
          • Ability to prioritize multiple tasks and organize work to meet deadlines and multiple requests
          • Ability to deal with ambiguity
          • Ability to communicate effectively at multiple organizational levels
          • Ability to develop and implement standards and proceduresCooper's Hawk is an Equal Opportunity Employer

Keywords: Cooper's Hawk Winery & Restaurant, Downers Grove , Lead System Administrator - Oracle ERP and EPM Clo, Accounting, Auditing , Downers Grove, Illinois